{"id":1199,"date":"2022-11-16T16:37:59","date_gmt":"2022-11-16T16:37:59","guid":{"rendered":"https:\/\/news.psva.org\/?p=1199"},"modified":"2022-12-01T19:24:56","modified_gmt":"2022-12-01T19:24:56","slug":"responding-to-shifting-patient-expectations-in-an-era-of-digital-interaction-and-convenience","status":"publish","type":"post","link":"https:\/\/news.psva.org\/?p=1199","title":{"rendered":"Responding to Shifting Patient Expectations in an Era of Digital Interaction and Convenience"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>By Jan Oldenburg, FHIMSS<\/strong><br><em>Participatory Health Consulting, LLC<\/em><br><em>Richmond, VA<\/em><br><em>Principal Editor:<\/em>\u00a0<em>Participatory Healthcare: A Person-Centered Approach\u00a0to Healthcare Transformation<\/em>\u00a0and\u00a0<em>Engage! Transforming Healthcare Through Digital Patient Engagement<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In a session entitled, \u201c<strong>Responding to Shifting Patient Expectations in an Era of Digital Interaction and Convenience,\u201d <\/strong>Jan Oldenburg discussed how changes in the ways consumers interact with other institutions impact their expectations for healthcare. Some of those changes include the expectation that care should always be available, that care should be convenient and hassle-free, that information is democratized, and that they should be able to collaborate in their own care and have their wishes respected. She explored the current statistics on patients\u2019 priorities for digital services and how it compares to current implementations, both in standard medical practice and in psychiatry.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the second part of her presentation, Ms. Oldenburg explored the many startups being funded in the mental health space. This included looking at those that offer technology to support therapy as well as those that are potential competitors. She challenged the audience to explore tools that can support the work of therapy between visits and in the conjunction with traditional practices.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In summary, she suggested that the audience: <\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Figure out ways to add more convenience to current patient experiences. <\/li><li>Carefully select technology that can support clinical goals and patient success. <\/li><li>Don\u2019t expect technology to replace face-to-face relationships, but to augment them. <\/li><li>Engage with vendors, tools, and startups to make sure next generation technologies incorporate clinical expertise in their design.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>By Jan Oldenburg, FHIMSSParticipatory Health Consulting, LLCRichmond, VAPrincipal Editor:\u00a0Participatory Healthcare: A Person-Centered Approach\u00a0to Healthcare Transformation\u00a0and\u00a0Engage! Transforming Healthcare Through Digital Patient Engagement In a session entitled, \u201cResponding to Shifting Patient Expectations in an Era of Digital Interaction and Convenience,\u201d Jan Oldenburg discussed how changes in the ways consumers interact with other institutions impact their expectations for [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[40],"class_list":["post-1199","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-winter-2022"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Responding to Shifting Patient Expectations in an Era of Digital Interaction and Convenience - PSV News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.psva.org\/?p=1199\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Responding to Shifting Patient Expectations in an Era of Digital Interaction and Convenience - PSV News\" \/>\n<meta property=\"og:description\" content=\"By Jan Oldenburg, FHIMSSParticipatory Health Consulting, LLCRichmond, VAPrincipal Editor:\u00a0Participatory Healthcare: A Person-Centered Approach\u00a0to Healthcare Transformation\u00a0and\u00a0Engage! Transforming Healthcare Through Digital Patient Engagement In a session entitled, \u201cResponding to Shifting Patient Expectations in an Era of Digital Interaction and Convenience,\u201d Jan Oldenburg discussed how changes in the ways consumers interact with other institutions impact their expectations for [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.psva.org\/?p=1199\" \/>\n<meta property=\"og:site_name\" content=\"PSV News\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-16T16:37:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-01T19:24:56+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ray Hall\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/news.psva.org\/#website\",\"url\":\"https:\/\/news.psva.org\/\",\"name\":\"PSV News\",\"description\":\"Psychiatric Society of Virginia Newsletters\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/news.psva.org\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.psva.org\/?p=1199#webpage\",\"url\":\"https:\/\/news.psva.org\/?p=1199\",\"name\":\"Responding to Shifting Patient Expectations in an Era of Digital Interaction and Convenience - PSV News\",\"isPartOf\":{\"@id\":\"https:\/\/news.psva.org\/#website\"},\"datePublished\":\"2022-11-16T16:37:59+00:00\",\"dateModified\":\"2022-12-01T19:24:56+00:00\",\"author\":{\"@id\":\"https:\/\/news.psva.org\/#\/schema\/person\/b3ff623305ba59e337e22c31c9fc42e7\"},\"breadcrumb\":{\"@id\":\"https:\/\/news.psva.org\/?p=1199#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/news.psva.org\/?p=1199\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/news.psva.org\/?p=1199#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/news.psva.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Responding to Shifting Patient Expectations in an Era of Digital Interaction and Convenience\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/news.psva.org\/#\/schema\/person\/b3ff623305ba59e337e22c31c9fc42e7\",\"name\":\"Ray Hall\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/news.psva.org\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/77c2e3f00618d6950c250a915344c15d9f601fb38bd861cae3882e3489cd7d18?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/77c2e3f00618d6950c250a915344c15d9f601fb38bd861cae3882e3489cd7d18?s=96&d=mm&r=g\",\"caption\":\"Ray Hall\"},\"url\":\"https:\/\/news.psva.org\/?author=3\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Responding to Shifting Patient Expectations in an Era of Digital Interaction and Convenience - PSV News","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/news.psva.org\/?p=1199","og_locale":"en_US","og_type":"article","og_title":"Responding to Shifting Patient Expectations in an Era of Digital Interaction and Convenience - PSV News","og_description":"By Jan Oldenburg, FHIMSSParticipatory Health Consulting, LLCRichmond, VAPrincipal Editor:\u00a0Participatory Healthcare: A Person-Centered Approach\u00a0to Healthcare Transformation\u00a0and\u00a0Engage! 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